**** / ***** case: *** SAPS Case no: 504/11/2024

I was a victim of a **** I approach my bank and they told me to open a case with SAPS which I did. I then contacted the ***** department which supp**** me with a case number: ***. I supported all supporting documents including transaction history proof of payment with dates. I have supp**** them with the case number, however I never received any feedback . According to Fnb ***** investigation process they should have notified me within 7 working day after investigation is concluded. I received a message on the App that the investigation has been finalsed no feedback at all. No decency from the ***** investigator who working the case what is the outcome. Absolutely no response just a don't care attitude from the investigator very disappointed. A simple email with update was sufficient. SIES FNB