***** Case *** : Dancing in circles to get my money back

I was ****med by a user on an Online forum for an item that was to be purchased. The recipient account was one from Discovery Bank.

I opened a police case the following day and logged a ***** incident, hours after it had occured (Ref ***). This case was opened on 28-09-2023. It's now been NINE WEEKS, and all the feedback I've got back was that email follow ups have been sent to the external bank, escalations for feedback.

There's been absolutely zero meaningful feedback on the case regarding progress. Only 5 weeks after logging the case was Proof of payment requested - even then, only after I logged an escalation. So what exactly was being done before then? Mind you, these are documents I had already attached to my police case number. So obviously, no party involved is bothered in resolving this matter, FNB, Discover, nor SAPS.

I've also, on countless occasions, requested the discovery bank ref for this case so I too may escalate to them. A request that is constantly ignored. I've called Discovery but they can do nothing to help me without a related Discovery Bank ***** reference

I've had it up to my eye***** with having to pay for hours of phone calls to follow up just to sit and dance to call holding music..

I'm more than R3000 out of pocket for the last two months and nobody seems to care anywhere here.