***** Case: ***

Our business account has been placed on hold since Wednesday evening without getting any correspondence or notification. I have since been informed by one of our clients that their account with Standard Bank has been hacked and without their permission, a payment was made to our account with FNB. It is now day 3 and we have to make payroll payments to our staff. The FNB branches can't assist. We can't get hold of anyone working in the ***** department. Our business relationship executive can't assist. What am I supposed to do? What am I supposed to tell my employees? I have told them to then reverse the payment so that we can carry on. I have never felt so helpless and I do not feel this is fair. Matters like this should receive urgent attention. Also so useless phoning FNB ***** cause either you get transferred or the line just cutts off.