***** case

Good day

On the 10 July my account was hacked and transactions when off my account phoned the bank immediately and reported ***** case the first customer service agent didn't open a ***** case a had to phone back again then they gave me a case number they said it will take 10 to 13 working days. It is already 11 day no response from the bank or any feedback they just say we are processing you case. And the bank let my account go into a negative and I don't have a overdraft so the transactions needed to be stop and now they charge me for neg transactions on my account and two replacement card. I'm not so much worried about the money out of my account a just need my account to be zero and not in a minus that is all.