Cares less for employees than they do for clients

<p>FNB Secunda</p> <p>There is always a shortage of tellers at this branch, and no Business banking section. I have complained on facebook 4 times, only to be told to write and e-mail, yet the already have all the details. I have phoned the bank manager while standing in the bank, and he argued with me that there are more tellers than there was. When I told him I'm standing in front of the tellers right now, he came out. Out of three tellers only one was online - on the last day of the month.</p> <p> </p> <p>Both he and the teller confirmed that FNB HO only allows them to employ two tellers, I find this completely unacceptable, you are not only showing how little you feel for your customers but also your employees. Standing in a queue for two hours just to make a deposit and get change is not the way to do business FNB. Forcing a branch to cut back on tellers to save costs, thereby putting more strain on your employees is also very questionable. </p> <p> </p> <p>But the service desk is always fully employed, you'll go to any lenghts to get clients, but when it comes to actually providing the service we pay astronomical banking fees for, you just simply don't care. No service at branch level but your call centers call my atleast twice a week to sell services I'm not interested in. Get your priorities in order and satisfy the clients you already have, </p> <p> </p> <p>Start by caring more for your staff.</p>