MJ
MICHAEL J
1 reviews | Active since Apr 2019
01 Apr 2019, 07:06
Careless FNB
Hi I am so frustrated right now!! FNB froze all my accounts on Friday 29/03. When I contacted them at 3pm they told me that RICA has frozen all my accounts because of proof of address. I mailed the proof of residence to them at 3.30pm! They also said that they contacted me on the 22nd of March. No one contacted me!! FNB could have at least have sent me a sms to say that they were going to freeze all my accounts!! I have 2 children to feed, I had to borrow money from my family to support them. I cannot believe that FNB would be so careless!! FNB, how can we help you, should have been how can we run you down!!!!!
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Replies (1)
FNB (First National Bank)'s replyOfficial
01 Apr 2019, 11:38Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply01 Apr 2019, 11:38
Official
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)