dR
dennis R

1 reviews | Active since Feb 2013

15 Aug 2016, 08:02

CARDS WERE ******- BASICALLY IMPOSSIBLE TO ORDER A NEW CARD

<p>I was ****** on Monday the 8th of August.</p> <p> </p> <p>My cellphone and wallet were ******.</p> <p> </p> <p>Since then I have called the FNB call centre 7 times!!!</p> <p> </p> <p>7!!!!</p> <p> </p> <p>Still no one can help.</p> <p> </p> <p>I even went to a branch and they told me to call the call centre.</p> <p> </p> <p>Call centre transfers you from pillar to post.</p> <p> </p> <p>Multiple times I have been transsferred to an operator where i can hear them in the background but no one is talking to me.?!?!?!</p> <p> </p> <p>How on earth does one actually get a new card!?!??!</p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply15 Aug 2016, 08:49
Official

Good Day

Thank you for taking my call earlier, please accept our apologies for the disappointing experience and the unnecessary concern caused. we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.

The reference for your complaint 991658

Kind regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: ********** 404 (option one)