TM
Trevor M

1 reviews | Active since Feb 2011

29 Apr 2015, 23:21

Cards cancelled without warning!!!

FNB have dismally failed me on numerous occasions but they have really outdone themselves this time. The Card Division cancelled both my Cheque and Debit Cards without even contacting me, let alone sms'ing me beforehand. These cards have not even reached their expiry date and I feel this is totally unacceptable and unprofessional. I seriously can't deal with FNB's unending incompetency any longer! That being said, I demand FNB to resolve my issue as soon as possible. I am totally disappointed AGAIN, FNB needs to get its act together, C'mon!!!!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply30 Apr 2015, 08:44
Official
Hello Hontaz,

We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.

This matter has been escalated to Banking Channels to be investigated.
Your complaint ref number is 675485.

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)