Carda cancelled that I paid for

Item: FNB (First National Bank)
Rating: 1
Author: andrejor A

My bank cards for my business has been cloned twice already. I asked for replacement cards that does not have the chip or the tapping function. I paid R140 per card. This morning I received SMS's that the temporary cards have been canceled. No new card has been issued. Apparently I now again have to pay R140 for a temp card, as well as I do not have a choice if the card has a chip. Why can I not have a chipless card that I am comfortable with and that has not given any problems?????

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

08 May 2018, 11:43

Good Day

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to Premier banking and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply08 May 2018, 11:43

Official

Good Day

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to Premier banking and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

andrejor A's updateReviewer Update

10 May 2018, 14:00

Thank you for the refund. Still wondering why I am forced to have a chipped card as a paying client, while the swiping cards are 100% functional.

andrejor A's update10 May 2018, 14:00

Reviewer Update

Thank you for the refund. Still wondering why I am forced to have a chipped card as a paying client, while the swiping cards are 100% functional.