Card troubles
Dear FNB. I like you and have recommended you to others. But your customer service is bad and deteriorating. I requested a new business bank card ten days ago. Your app said it would be delivered in 5. So you are practically throttling my business as many payments are linked to the card, not the account. Now the courier says delivery is only NEXT WEEK. Your call centre promised to get back to me. They dont. How can you help me? Communicate. Respond. Keep promises.
Good Day johan-de-meyer,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to business banking and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day johan-de-meyer,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to business banking and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***