1 reviews | Active since Dec 2012
Card Troubles
<p>I joined FNB over a year and a half ago with a savings account. I then upgraded to a Cheque account. I havent even had my Cheque account card for a year and a half and my card is already giving me trouble. It started 3 months ago when i visited my local Checkers. I was trying to pay with my card (like FNB recommends you do as cash is dangerous) and my card keeps giving an error when i try to insert the chip. I then had to start using the mag stripe (which does not ask for my pin and is even more dangerous than having cash). I then tried to draw cash from Checkers and it declines continually as it will not allow cash to be drawn without a pin. So I then tried to go the ATM (which costs me to draw) and every ATM I go it says "We are unable to help you now. Please try another FNB ATM or contact your nearest FNB Branch for assistance. Error Code D055". So now I cannot draw money at all. I then decided to visit the Amanzimtoti branch in order to sort this matter out. When i was attended to by the person at FNB i was asked to insert my card into their machine which I did and miraculously it worked. I explained to the lady what happened at both the ATM as well as at the counter at Checkers. The person then said to me well if I do need another card it will cost me R120. I also asked what error code D055 meant and no one could tell me at the branch. I think this is absolutely ludacris that my FNB card cannot last for more than a year and a half and it is all of a sudden giving errors and i cannot access my money. All I can say is I used to be with Standard bank (which i hate with a passion) and my card with them lasted 4 years with absolutely no problems at all. Right now I am wanting to change my bank as I refuse to pay another R120 just to have to pay it again after another year and a half. Sad FNB as I was really starting to like the bank and I even converted some of my friends and family to this bank. I have a credit card with FNB too. I will be going in the new week to open up a capitec account and I will be closing my Cheque account as well as my credit card with FNB (as soon as I finish paying it off). I have also tried my card at numerous other places and the chip will not work anywhere else either. FNB better not try to win my blessing again by offering me a new card on the house just this once because firstly i was given no sympathy at the branch and secondly how do i know i wont have this same problem in another year or so? </p>
We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.
They'll be in touch with you to assist as soon as they've received the necessary feedback
The reference for your complaint is 940662.
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: **********
Tel number: ********** (option one)
We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.
They'll be in touch with you to assist as soon as they've received the necessary feedback
The reference for your complaint is 940662.
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: **********
Tel number: ********** (option one)
I would like to say a massive Thank You! to Omeela Moodley working at the FNB Galleria Branch for helping me not only on one occasion but 3 in a row. I had a response within a day. I have never met anyone from any bank as enthusiastic as Omeela. All my issues with FNB are gone and I can happily say that my confidence has been fully restored. Best bank by miles! This is why I will not leave FNB because customer service is their number 1 priority. FNB for life!!!!!
I would like to say a massive Thank You! to Omeela Moodley working at the FNB Galleria Branch for helping me not only on one occasion but 3 in a row. I had a response within a day. I have never met anyone from any bank as enthusiastic as Omeela. All my issues with FNB are gone and I can happily say that my confidence has been fully restored. Best bank by miles! This is why I will not leave FNB because customer service is their number 1 priority. FNB for life!!!!!
