Card stuck at TAKEALOT

Dear FNB ... Get Rid of Takealot Couriers. I'm utterly disappointed in such a service from these people that have been appointed by yourselves as they don't uphold the same value when it comes to being world Class. They call me once on the 7th of November to confirm my delivery details and i missed their call. I have been calling the number on the SMS [ ********** 500] since then and the consultants drop the call after waiting for close 20 minutes to speak to consultant. Takealot has failed to Deliver my Card in over the past 9 working days. I've called FNB and it seems they are unable to help me. Can i have my Card delivered today still? and get rid of this company.