Card ******

I reported a credit card ****** on 24 Apr 2020, and upon many emails FNB still does not understand my issue. The card was cancelled immediately after the theft but yet within 15min R400 was withdrawn. They keep on sending me a form upon whcih I have to tick off what I withdrew and what did the ATM actually giv e me. That is not the issue, the issue is my card was ******, cloned and the amount was withdrawn. I want to be refunded, but I just cannot get any answers back from them.