Card still not delivered

I opened a bank account online 2weeks back(FNB). I was told that the card will be delivered within 7 working days. I received an account number via sms on the same day. My problem right now is that I have not received the card up until this day. I have been calling and I've been sent from pillar to post, never got any straight answers. My husband ended up calling for me, they arranged a delivery twice. The first one was on Friday the 13/02/2015, I instructed them to deliver at my workplace between 10:00 and 12:00 because I was working onsite, they decided to come at 09:00 and I was not even at the office at time. I even told them to ask the lady at the reception to send an email to my supervisor because of the network connection. On Saturday the 14/02/2014 I went to the branch (Eastgate) to enquire about the card. They couldn't issue me a card, they told me to wait for the one I have ordered, they only updated my details on the system. I continued calling FNB, the arranged another delivery for today the 18/02/2015 between 13:00 and 15:00. I waited the whole day, not even a call from them. What's frustrating me even more is that I did not get paid in 2 weeks,