NS
Nica S
1 reviews | Active since Oct 2012
11 Jan 2016, 12:00
Card still at wrong branch?????!!!
I app**** for a credit card, it was approved then sent to the WRONG branch. I have been phoning everyday for a week now. The woman who did the application sent it to Cape Town instead of THE GROVE in LYNNWOOD. Every time I phone I am transferred to 5 different people, getting cut off and wasting money.<br> <br> I have sent emails, smsed, phoned - What more do I have to do? Do I really have to go into a branch to sort out something I was supposed to be able to do over the phone?<br> <br> Stop being a Steve FNB, phone me back and get my card to Pretoria??
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FNB (First National Bank)'s replyOfficial
11 Jan 2016, 13:34Hello schutte243,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 846112.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 846112.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply11 Jan 2016, 13:34
Official
Hello schutte243,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 846112.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 846112.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)