RC
Rina C

1 reviews | Active since Oct 2011

06 Mar 2015, 15:33

CARD SIPED WITHOUT MY PERMISSION

My card was swopped at an ATM, everything was visible on the foottage, FNB could see what happed. R2500 was drawn in cash and another R6000 was withdrawn by swiping my card. I can understand that they can do nothing about the cash that was withdrawn but the R6000 was paid over into a MM Technologies account.<br> Why can't FNB reverse this swipe, they know it was elegal, it was obviously paid to MM Technologies, why can this transaction not be reversed?????? FNB is absolutely not able to assist, seems the are in with all these ****** who take your card at the ATM's.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Mar 2015, 15:59
Official
Hello SKOETER,

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 640777 .

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)