Card sent to incorrect branch

Im waiting for my new card from FNB, I requested the card to be sent to a Crescent branch in Umhlanga but the card was sent to Durban North branch, I phoned the customer services after receiving an sms notification to collect the card to inform that that the sms received says I should collect the card in another Durban North branch which is not what I've requested, The consultant informed me that its fine, they will cancel the card that has been sent to the wrong branch and re-issue another one which will be sent to Crescent Branch, I told her that they can not charge me for mistake done by FNB, they need to just send the card to address requested, to date no I'm still getting smses telling me to collect card at the wrong address. <br>