CARD SENT TO BRANCH INSTEAD OF DELIVERED

My card expired and the bank automatically sends the new card to a branch instead of delivering to me or even calling me asking which i prefer. I chatted with Lerato who told me i must pay R125 to cancel that card and have a card delivered. The bank failed to perform a basic act of customer care and ask where should the card be sent and now i must pay to have it delivered. Its pathetic, i even asked to have it sent to a branch closer to me to which the consultant said it was not possible. Highly disgusted with the lack of customer care.