Card **** at FNB

On the 26/01/2019 went to withdraw money from the ATM at Vista I inserted my card and pin on the ATM the option for money selection was not there so I cancelled the transaction but the card never returned,by the time I did not have my cell phone with me so I continue with what I was suppose to do .when I get home around 19:30 my phone had notification which shows that there transaction that was happening on the same card that was not returned by the ATM ,I went to by airtime and called FNB to cancel the card a consultant who assisted she explained all the transaction which I have already seen on the notification she then cancelled the card. Went to police station to opening a ***** case they couldn't help as the wanted a bank statement that shows all the transactions,the following day on the 27 went to the Bank to explain and get the statement a consultant who was assisting me told me that things like this happens and my question was what are you doing about it which I did not get an answer. The sad part is that the bank does not want to be held accountable that's their machines and people can do whatever they want yet they are not doing anything. See all the transaction

MISS ELLEN R RAMAKGAPOLA 8400 PRAISE STREET CENTURION 0187 Dear Miss Ellen R Ramakgapola, Transaction/s on Card Number 4127 **** ****4515 Reference 2 ********** 18 We refer to your recent enquiry regarding the transaction/s on your account. We regret to inform you that we are not in a position to accept liability for the cost/s incurred and have no alternative but to hold you responsible for the transaction/s debited to your account on 26 January 2019, to the value of R44,649.77 . We confirm your card was not retained by the ATM and was ****** by someone that may have interrupted you, or offered you assistance, at the ATM when your PIN was "shoulder surfed". We have noted that the transaction/s occurred prior to you cancelling your card on 26 January 2019 @ 19:47:47. Due to the card not being cancelled timeously, the Bank was unable to mitigate the loss on the account. Date Time Card Description ATM Name ATM Address City Country Amount 2019/01/26 18.40.42 ...4515 GADGET T ********** ********** JOHANNESBURG ZA 16,000.00 2019/01/26 18.38.31 ...4515 GADGET T ********** ********** JOHANNESBURG ZA 15,000.00 2019/01/26 17.37.36 ...4515 Tops Mnandi CENTURION ZA 3,149.93 2019/01/26 17.39.50 ...4515 Tops Mnandi CENTURION ZA 3,599.92 2019/01/26 17.38.30 ...4515 Tops Mnandi CENTURION ZA 3,599.92 2019/01/26 17.36.42 ...4515 Tops Mnandi CENTURION ZA 300.00 2019/01/26 17:29:27 ...4515 ATM CASH ********** 3 ********** ********** 15 3,000.00 Total 44,649.77 We also wish to advise that due to the technical nature of the card, it will only enable these transactions to be negotiated with the use of your personal identification number (PIN), which is exclusively known by you as the legitimate cardholder.in a such small how can I be at Johannesburg THE BANKS ARE WORKING WITH THIS PEOPLE THEY ARE TAKING OUR when I was doing my investigation I found out that my purchase limit was R50000 for Haven sake this is a personal account not a business account who put such a limit this is daily ******* FNB must pay me my money