Card request

So I went to FNB to collect my Card, I was told it was first send to a diffarent branch though I made the card at the branch I went to collect - The lady that was assisting me couldnt even explain the reason why a lady by the name Veronica who said she is an Ops Manager gave me some attitude and said I must reapply for a card that I need to pay AGAIN, though I have explained my reasons of not fetching my card- even asked if I should bring my hopsital bills for them to see the reason, they are to quick to sms and tell you you are not using the cellephone bank and it will be blocked, yet fail to communicate that your card will be returned back!!!! in this economy who should pay for card that was send back such repoff- I have been banking with you for years and this is what we get from them... the so called ops said she will escalte and provide me with feedback to date nothing I went to the bank on the 28/04/2026 still havent heard anything from them.....