ZN
Zodwa N
1 reviews | Active since Apr 2011
17 Aug 2023, 11:50
Card replacement fee charged unfairly
I tried to withdraw from an FNB ATM on the 8th of August at Cresta mall. I inserted the card , before I could type in the PIN the ATM screen changed to orange and the was a message "reboot in progress" , after a few minutes the machine came back on and displayed a message insert card. I had already inserted the card before the reboot, the machine did not give back my card. I went to the FNB branch to do a new card and I was billed a card replacement fee of R120.00 though it was not my fault that the ATM swallowed the card. The service we are getting from FNB :-(
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Zodwa N's updateReviewer Update
28 Aug 2023, 10:27I received a message from FNB to advising that my query was declined , no refund will take place. No contract made. I regret opening an FNB account.
ZN
Zodwa N's update28 Aug 2023, 10:27
Reviewer Update
I received a message from FNB to advising that my query was declined , no refund will take place. No contract made. I regret opening an FNB account.