Card Replacement Fee

Dear FNB You keep asking "how can we help you" but members of your Premier Banking team have not helped me. My credit card is peeling, around the side of the magnetic strip and I am due to travel overseas in a month (with tickets purchased with my card). Now, I have asked the Premier Banking team if my card can please be replaced as I don't want hassles abroad. It's not my fault that the card is not durable, what could i possible be doing to the card to intentionally damage it? I was told i need to pay a replacement fee. I really do not think that is fair. You asked how can you help me, and you haven't helped me and I am truly disappointed.