Card replacement dispute

FNB has order a replacement cards on my behalf as my card is expiring soon, this is good move from FNB, however they have delivered the card at Sunninghill branch, where i opened the account due to the fact that i was working that side, but now i'm working from home & i've requested them to redirect the card to the nearest branch to me & the chat agent told me they can't redirect the card & i have to order a card of which they will charge me... firstly they didn't ask me where will i like the new card to be delivered, since we are under the Covid19 pandemic... there is no way i'm driving from the Vaal to Sunninghill just to collect a card. if they are serious about my business with them, they will listen to be me N assist me best possible. really disappointed with fnb.