Card Renewal / Replacement

As my card was due to expire by the end of this month April 2020. I've contacted the online helpline via email and telepathically for assistance in a replacement card as during this period our local branches is closed. Very quickly I was assisted to make use of the FNB App, thereafter with online messaging and the current card was cancelled. Only to find that I was not able to apply for a replacement card. Several occasions I've tried to phone and make use of the online messaging service but every time just referred to the online app for applying for a new bank card. Where after I was disconnected or been transferred to a next consultant, and the line was cut off. At this stage I do not have any type of bank card and is totally not able to use my current one. FNB cannot assist me in providing me with a replacement card, and is constantly referring me to local branch or even indicate I must make means to visit my closed branch that currently is open for assistance. This is very poor service for the reason of helping me to cancel my current bank card that still was valid up to the end of the month and only then indicate that I must make means to visit the closed branch for replacement.