Card Renewal

5 Years later you have botched it again! This year I decided to manually renew my cheque card due to past experiences where FNB arranged and failed to deliver etc, you can check my FNB review in 2017 for details.

Credit Card is also expiring this year so on 2021-05-03 17:44 CCD phoned me to arrange for my replacement. Arranged for delivery to Woodlands branch, though this might be the year that FNB gets it right. Never received an SMS that it is ready for collection. I queried the status of my card today 2021-05-18 08:55 only to be told I will need to reorder as the card didn't get embossed. It's 8 business days before end of month and apparently it will take 8 business days to get the card ready and delivered, not happy at all.

As per my review 5 years ago, THIS IS STILL UNACCEPTABLE AND FRANKLY PATHETIC. FNB has had 5 years to plan, schedule, order, emboss, deliver etc

Seems nothing has changed, will I have this issue again in 5 years? What are you FNB going to do to resolve your incompetence in delivering replacement cards on time?