1 reviews | Active since Jan 2016
CARD RENEWAL
<p>Basically I phoned the call centre's , who was not of help to find out do I need to do anything when my card expires the end of the 7th month. They told me no , the system will notify me. Never happend , one lady helped me order a new cheque card to pick up. Picked up the card , changed the pin at the counter in FNB Gezina and the lady said it will take 24 hours to activate. Yesterday I wanted to swipe the new card , didnt work , old card obviously expired. Went to an ATM , new card just gets spit out and says "We cannot help you at the moment". So now I need to go in again and sort the mess out. How is this that a HUGE banking firm can't even have a system inplace to help with cheque card renewals. Very poor service for a bank that I have been with since 2013!</p>
Good Day,
I truly regret taking note of your experience
Thank you for bringing this to my attention. Please accept my sincerest apologies.
I have noted that complaint reference number ***NF was issued regarding this matter.
I have referred the complaint to the relevant department and have requested that they provide assistance and contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good Day,
I truly regret taking note of your experience
Thank you for bringing this to my attention. Please accept my sincerest apologies.
I have noted that complaint reference number ***NF was issued regarding this matter.
I have referred the complaint to the relevant department and have requested that they provide assistance and contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)