Card Remains Undelivered

I have upgraded my account from a student account to a gold cheque account. Apart from charging me R120 for a new card, which makes no sense at all considering if I had to open a new account at no charge I would get a card for free. But because I am upgrading, I need to pay for a new card? (even though my monthly fees quadruple what it is on the student account compared to the cheque account, how much do you actually want to make off me?).<br> <br> Finally, the card has not been delivered. CCD is PATHETIC. I was told by the branch manager that because I app**** for credit card 2 months ago my proof of address is on the system and is still valid I do not need to provide proof of residence. When I spoke to the courier, I was told proof of address must be presented. I do not have proof of residence readily available. I informed them of the situation and was told that if I do not provide proof of residence they will not give the card.<br> <br> It is not my responsibility to inform CCD. Please have someone from FNB deliver this or inform CCD as to our arrangements. Finally, DO NOT think of charging me for delivery. I it has been over a week. <br> <br> This is yet ANOTHER issue with FNB. Tisk tisk.