Card payment reversal

i logged a card payment dispute with FNB on the 8 march and been told it was not processed , call their call center to follow up and been transferred to more that 10 agents and they all saying its not the right department and what annoyed me the most is the Sizwe guy who lacked empathy and just blind transferred me as he was annoyed with me . stayed on the call for 50 minutes and still no one has willingness to assist and i had to redial 4 times already

i have never been this frustrated with FNB i am even of closing my account with them