Card Ordering issues again

Hi,

I ordered a card via FNB app for my business account. I selected the option to please deliver at branch. But like the first time (this is my second time) they decided to deliver to my house. I was not there now no one knows where the card is. FNB tells me I must phone the courier. The courier says they have not reference to it so what now ? And how do I know someone is not going to try and use it ?

If I order from FNB I would at least like them to help sort it out but they keep on referring me to the courier. So what now ?