Card not yet active

I had my Kulula card delivered last week Friday. I phoned through to activate my card. Proof of residence was handed to the driver. The lady on the phone said it would be captured within the day or two. I phoned through on Monday and they said I had to wait till Tuesday. On Tuesday I phoned through and got the same story. They had not received proof of residence I then emailed it to ***. za and then phoned in the afternoon to which nothing had been actioned. I was told they would contact me. I then phoned through again this morning and I had the same story given to me that my docs had not been received. I was unable to speak to any manager because they do not have a direct line. I find it unacceptable that nothing has any kind of urgency to it and people tell you they will contact you and never do. No matter how much you follow up nothing gets done. Why should I even have the card if it will never be activated?