card not working

Good day

I opened an account on the 15th of March. they told me they will courier the card i received the card on the 22nd of March. i activated the card and on the 27 when i tried to use the card it gave me an error saying my account where frozen and it was saying the was problem with my chip i went to the bank to fix it. after few days the card is again not working it gave me an error D055. i called in last week on the 03/04/2018 they person i spoke to said they will log a query for me because this card is new its not even 3 weeks old but its giving me problems. just now i spoke to Zodwa trying to do a follow up on my logged query she is telling me nothing was logged, which means the consultant i spoke to on the 3rd **** to me. now i asked for a new card Zodwa is telling me if they have to courier me a new card they will charge me, i wanna know why should be charged for something that wasn't working properly in the first place and i can't go to the bank it's far from me and i'm working. Can you kindly assist with this because now i can't use my card i have to ewallet myself all the time which that also cost because the is charges involved. i urgently need feedback Thank you