Card not showing on App / No feedback/resolutions received

I have opened a bank account with FNB online on the 2nd of October, first I have struggled to get my app working, as it said that I am not a customer. I went into the branch to get this fixed. We have then noticed that my card is not showing up on the app, The lady at the branch said that I must "Add a new card", which also did not work or show up on the app. I then went back to the branch on Saturday (12/10/2024) the have this issue sorted. They still could not fix it. A call was logged with FNB IT to have the resolved. the ETA was 24/48 Hours. Its the 16/10/2024 and it is still not fixed. I does not help I have a card, that I can not use/manage