Card not Ordered by Call Centre Staff
<p>I called your Call Centre on March 22nd at around 1pm to order a new card as my current one is faulty. I spoke to Lula Mawanga (apologies if that's not spelled correctly) and was told that I'd have to cancel the current one before ordering the new one - which I did. I called again today, to follow up as I've received no notification of the new one being ready, and was informed that no card was ever ordered and I can now not order one telephonically as the option is only available at the time when the card is cancelled and if you select no then it can't be changed. I don't have time to go into a branch and order a new one - I need to know how you are going to rectify this.</p>
Good day Ms. bronwyn strachan tivers
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. bronwyn strachan tivers
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***