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ntswaki S
1 reviews | Active since Jan 2013
14 Dec 2015, 15:49
CARD NOT DELIVERED,TEMP CARD BLOCKED
I am super angry and embarrassed,i went to the branch to get a new card ,they advised me i would be called for delivery ,7 days later my temporary card gets deactivated without my consent whilst i got an sms that it will only be blocked month end ,i try and buy some things at a shop and my card declines ...how embarrassing no one called me to notify me of this ,now my card is not dlivered its no where to be found and my temporary card is blocked,i love FNB but why am i being treated like all these services are for free.Goosh can i get my card its December for heaven sakes...I cant even get funds deposited to this account.
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FNB (First National Bank)'s replyOfficial
14 Dec 2015, 15:52Hello shwaka ,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 832853.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 832853.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply14 Dec 2015, 15:52
Official
Hello shwaka ,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 832853.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 832853.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)