Card not delivered & incorrect info captured

I received a sms on Tuesday, 1 March that CCD courier had my card already till today no one has contacted me to arrange delivery. At around 12pm today I followed up with the courier company and they had notes on there that my number was invalid hence they couldn't get hold of me. I asked Phindile, whom I was speaking to, to confirm the number they had on the system and it was the correct number. I then made arrangements for them to deliver and they told me the soonest time they can deliver by is monday, 7 March. I had the whole week without my card because of the unfortunate event of it being ****** but I expected this exercise to be much quicker that this especially from FNB...I can't be waiting that long for a mere replacement card to be sent by one of your suppliers and on top of that they cover up their inefficiency with lies on the system.