Card not delivered at the back after 5 smses

i will like to address the most shocking service I have received from your Bank .As a new customer willing to sign up with the company.My first experience was extremely bad and had me considering twice about swapping banks.<br> <br> I app**** for a smart account online ,a few days later received an sms informing me to go to the fourways branch to collect my card .When I got there the card was not delivered and i had to do an application .After wasting my time completing the forms ,i was later informed that my proof of residence was missing pages and i had to go back home to fetch the other pages ,I mean realllyyyy ...All i wanted was to apply for an account online and collect my card or even get the card delivered to me as I done it with my current bank .<br> <br> Your slogan is HOW CAN WE HELP YOU.But am rather disappointed,Why should i be running around like a mad chicken ,when all i want is simple Bank account.