Card not delivered and **** to by FNB

So my card expired your courier has not delivered it. I called younon Saturday and I was told that Kgomotso Lebese will call them and get back to me on Monday. No service was delivered but i must pay the service fee how is this fair. I am not at all happy with my debit card not delivered on time nor that it has not been delivered. I was sent a snotty Email by the courier to call them if i want my card.... i did not send it with them nor do i pay them. You get payed to deliver a service so please deliver this