Card not delivered

This is to express the level of dissatisfaction i have of fnb and its subsidiaries which makes me wonder if i want to continue Banking with them.

I went into hazyview branch in mpumalanga to order a new business debit card about a month ago and iam writting this today with still no card all because of an unprofessional service provider contracted by fnb.my card was supose to be delivered by takealot but takealot delegated the task to some small time unproffessional and disrespectful fedex company in nelspruit which sent a driver with no ethics and no sense of respect to client and up to this date i do not know where my card is.now to fnb ive been banking with you from when i was a varsity student to date with my own business.id like to know ,do you scan yo service provider before appointing or this was just one undercover deal to empower a certain somebody as a service provider without having the passion and patience for people.2 must we move our business elsewhere seeing you are failing to cater for our business ?