CARD NOT DELIVERED

on the 27/07/2021 i received an sms telling me in 4 weeks time I'll be contacted by delivery card department to arrange delivery of my renewal card. and to think I'm still waiting impatiently with no luck and my card is expiring today, 31/08/2021. I tried the secure chat via the app with no luck, i got a false call again on Friday, 27/08/2021 telling me on Monday, 30/08/2021 between 13H00 and 14H00 my card will be delivered but i am still waiting.

Now at 17H43 i received an sms "we noticed that you have missed your delivery appointment, Please select reschedule delivery to reschedule your appointment" When i click reschedule i get "your FNB card tracking information is unavailable

Can somebody please take me serious? i mean this is my card after all!!