Card not delivered

I had waited for my FNB bank card on Thursday, called FNB and Dsv about the changes of my number and that someone should call me when the card is delivered, no one called. @17:30 I called again after complaining, I was told someone would call me cos I asked then who was the card given to ? No answer! As I had given who it must be given to if not myself and that person would need to produce their ID. I called and asked if the name of the person it was given to..no one could see on the system! Then I get an email to say the card was activated and I sent another email to ask by who as again I don’t have my card and I did not sign for it! Someone kindly fix this please it’s urgent ! I don’t appreciate the run around I’ve been given by your company!My card is due to expire next week and further shows tha it’s activated and it’s not in my possession!this is a risk especially at this time of the year for such negligence to occur! Ref for Dsv complaint is ********** 4789