card not delivered

I Maria Nkaisana Mashabela i request FNB to ensure that my premium bank card be delivered. since i renew my bank card late last year and promised to be delivered at my work place by the courier company appointed by FNB they failed to so. Early this year i logged a call to further request the other bank card since the first card was not delivered and according to FNB record the card was activated by anonymous. then it was when i requested the second one and was also not delivered on march and i decided to cancel the courier company not to deliver the card. i logged several call regarding this matter all the consultant promised to call me back until today. am willing to cancel the card with the bank immediately after paying off my overdraft.