WN
Wendy N

1 reviews | Active since Jan 2018

26 Feb 2018, 11:39

CARD NOT DELIVERED

I opened a business account on the 13th of February 2018 on Brand road. I was advised to make a deposit on my card which I did inside the branch then will get my card in 4 working days. I have not received any feedback to date. Is this how I get treated ???

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply26 Feb 2018, 11:54
Official

Good day Wendy,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to FNB Point of Presence for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints Team

*** (option one)