RK
Refilwe K

1 reviews | Active since Feb 2012

01 Dec 2016, 17:01

Card Not Delivered

<p>Im so disspointed and frustrated. FNB was supposed to deliver my card within 24-48 hrs but now till now I dont have a card. My card has already expired and no1 bothered to call me to inform me about the delay until I myself called them and only to find out that the card will only be delivered next week monday and Im supposed to go in to the bank and do a temporary card. Like really, How Im I suppose to do that. I work untill 5pm and the banks around my area are closed by then. Or am I suppose to go to fnb in OR tambo to get a temporary card. Ihave never been this disspointed more especial by my bank. Talk about how we help.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Dec 2016, 12:29
Official

Good day Ms. Refcount84

Thank you for bringing this matter to our attention. Kindly note that we have logged a high priority complaint for you with the following reference number: ***.

You will receive feedback in 24 to 48 working hours.

Thanks Regards

FNB Hello Peter Complaints resolution

(W): ***

E-mail: ***