Card Non-delivery
I ordered a new credit card and arranged to have it delivered between 8 and 4 on the 14th August. It didn't arrive. CCD couriers sent a message to say they were 'experiencing delays.' It didn't come on the 15th either, and this morning I get a message saying, 'CCD couriers were unable to deliver your card due to your unavailability.' What? I have been available at my office every day between 8 and 4.
If this card is not delivered TODAY, I'm coming in to close my accounts. How can you use such *********** couriers?
Good Day Mark Widdicombe ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Mark Widdicombe ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***