SL
Sonia L
1 reviews | Active since Jul 2015
20 Jan 2016, 13:04
Card & Money ******
On the 18th November I went to withdraw money in an FNB ATM in a shopping complex in Beacon Bay, my card was swallowed by the machine and while I was standing at the machine trying to call ***** line, R1600 was withdrawn from another FNB ATM in another complex call Major shopping complex. I managed to stop the card, and the following day when to the FNB branch in Beacon Bay to report the incident, I was told that FNB will investigate and will let me know. Till today, I haven't received anything from the bank. My money is gone and no report on their investigation.
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FNB (First National Bank)'s replyOfficial
20 Jan 2016, 13:14Hello lexton,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 851817.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 851817.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply20 Jan 2016, 13:14
Official
Hello lexton,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 851817.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 851817.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)