card lost

i was involve in taxi accident on the 08/11/2019 lost my cards on the incident . i cancelled my card on the 17.11.2019 . when i got paid on the 29/11/2019 the were transactions on my account going from a toll gates , was shocked cause i cancelled the card i have new card now , went to fnb on the 30.11.2019 to rise a complaint and ***** case i was advised to allow ten working days . my account was still being used the one i cancelled left me on a -R 2710 . on the 06/12/2019 went back to fnb some of the amount was refund but still the card is still being used at the toll gate still living me on negative . i haven't paid my policy the one i have with them. i got paid again on the 20.12.2019 they tool R 1130 on my account because the account was in arrears i kept getting messages saying i need to pay my account . i am not happy cause i haven't paid my policy in two months now i would like fnb to pay my policy for the two months and the one for January 2020 as compensation for what they have cost me .