Card Issuing ; Poor Customer Service & Lack of Accountability

App**** for a Global Account on the 15th of May, was successful and system proceeded to ask if I need a physical card which I opted for and chose for it to be delivered at my nearest branch only to receive ANOTHER premier debit card I never ordered. Mind you, I am travelling as in TOMORROW evening(20 May) and really needed that Global Account card, specifically the card number. Branch couldn’t help, Secure Chat couldn’t help, Forex couldn’t help as well instead all kept sending me from pillar to post because no one wants to account for how this mistake happened. This is so frustrating and has really ruined my trip before it started. I needed this card so I can use the Visa Companion App to access the lounges overseas (and other benefits) but will unfortunately won’t be able to do that as I do not have the physical card to access the card number required by the app. I was advised to order the card again and that is so pointless because when it arrives I would have left the country already. I guess I’ll be sitting on airport benches during layovers! Pathetic.