GM
Glynis M

1 reviews | Active since Jul 2016

13 Sept 2016, 09:47

Card issue

<p>On the 02/09/2016 we had an attempted ***** on our business cherub account. I called the ***** department who cancelled our card and said they were ordering a new card. It is now 11 days and have had no notification that our card is ready for collection. I have made 4 calls to various departments of FNB this morning and no one can give me any information regarding the whereabouts of our new card.</p> <p>This card is for a business and is to be used daily and this has caused a major inconvenience to our daily operations.</p> <p>Please can someone follow this up and advise accordingly.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply13 Sept 2016, 12:09
Official

Good Day

Kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We’re already liaising with the relevant department to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.

The reference for your complaint is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)