Card given 4 weeks late and still not activated

After lodging a complaint on HelloPeter a few weeks ago, i received my business bank card on Friday, 10 July, and still till now the card is not activated although the letter states it will automatically be activated after 48 hours. I am so tired of Fnb as you do not keep to your promises and do not follow up as you should. Also, my previous complaint has not been fully resolved. Please play the recorded call between myself and the agent that called me before attempting to fix this problem. I dont know how you guys are in business and i honestly think you are the worst most disgusting bank in RSA. Get your act together and stop falsely advertising that you are the best! Retards!!!