MP
Monzelle P
1 reviews | Active since Jun 2018
23 Jan 2023, 15:36
Card *****- FNB
My Virtual FNB card was used by a ******* company ( supposedly Dubai). Twice they tried to deduct large amounts, which resulted in insufficient funds messages (and charges) and then they deducted over R2700! Now I have to wait up to 30days for FNB to investigate, meanwhile I cant pay my bills. I was under the impression that a virtual card had a cvv that changed every 30min, thus it was secure. Why must I wait 30days while it was clearly a security issue that FNB is liable for?
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Monzelle P's updateReviewer Update
26 Jan 2023, 12:33Thank you, I received an email on 23/01 with this reference number and a promise that a consultant would call me within 24-48hrs. Haven't heard anything since. Maybe its time to move my 7 accounts somewhere else.
MP
Monzelle P's update26 Jan 2023, 12:33
Reviewer Update
Thank you, I received an email on 23/01 with this reference number and a promise that a consultant would call me within 24-48hrs. Haven't heard anything since. Maybe its time to move my 7 accounts somewhere else.